Project Experience:
Chip Express

Project Experience for Galatia Clients
Academia San José State University Continuing Education Stanford University Venture Capitalists Crescendo Ventures eBusiness Exchanges Neoforma Event Management SOFTBANK				Financial Institutions Irwin Home Equity Mortgage Mart Government-Related StateTrack.com High Technology and Technology Manufacturing Chip Express Corporation Software Development Stagecast Software

Chip Express

Client statement about Galatia:

We at Chip Express appreciate the extraordinary customer service that you have provided us over the past several years and look forward to continuing our satisfying and productive relationship.
— Bob Sandler, Director of Marketing, Chip Express

Client description: Chip Express is a well-financed, privately-held semiconductor startup with an international pedigree. Their investors include Elron Electronic Industries (Israel), Lucent Technologies (USA), Morgan Stanley Venture Partners (USA), and Toyo INK (Japan).

Project description: Chip Express wanted to improve service to the customer while improving internal communications. In response, Galatia provided comprehensive consulting services and web application development, and utilized key co-providers to provide specific vertical expertise.

Galatia's knowledge of Chip Express's business needs and capabilities of the web supported design and implementation of custom applications that effectively addressed specific business needs.

Accessing one resource for web marketing, technical assistance, and development resources resulted benefits for the client.

Ways in which Galatia supported Chip Express:

• As web marketing consultants integrated into Chip Express's staff
• As business strategists integrating web marketing into corporate marketing campaign
• As application developers creating a customer support area on web site
• As a service provider hosting the web site
• As webmasters maintaining the web site

Features and Benefits:

• For web marketing staff:
  • Web site visit profiles provided better understanding of clients' needs
  • Custom-developed reports describing users interests for management
  • Trade show efforts supported with on-line updates
  • Customer and vendor information retained for future use
• For Chip Express resellers:

  Password-protected web site with details providing the latest product and design kit information

• For Chip Express customers:
  • Product order status on-line
  • Access to latest company and product information
  • Facility for quick responses to information requests

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